Adult Protective Services

If you have information that a Wake County adult, who is disabled, is being abused, neglected and/or exploited and has no one that is willing to advocate for him or her, or cannot advocated for himself or herself,
Call919-212-7264
Fax: 919-743-4765
Monday – Friday 8:30 am – 5 pm 
After normal business hours or on weekends call 911

Adult woman holding her head

Adults with disabilities may be vulnerable to abuse, neglect and exploitation. Adult Protective Services (APS) receives and evaluates reports of abuse, neglect and/or exploitation of elderly and disabled adults through the APS Intake and Referral Line. 

If an Adult Protective Services (APS) report meets the criteria above and is accepted as an evaluation, the APS worker has up to 72 hours to initiate the evaluation depending on the urgency of the consumer's situation. 

The APS worker then has up to 30 days to complete a thorough evaluation of cases of abuse and neglect and up to 45 days in case of exploitation.  Please note that during evaluation, the APS worker cannot provide direct services. 

Finally, if the APS worker substantiates that the consumer is disabled, and is being abused, neglected, and/or exploited and in need of protective services after the thorough evaluation is conducted, the APS worker can mobilize services such as home health care, petition for Guardianship, and assist with long term care placement. 

What to report

  • Abuse – Willful infliction of physical pain, injury, mental anguish, unreasonable confinement or willful deprivation by caretaker of services that are necessary to maintain mental/physical health. 
  • Caretaker Neglect – Failure of the caregiver to provide services to maintain the physical and mental health of the disabled adult. 
  • Self-Neglect – Disabled adult who lives alone or has no caregiver and is not able to provide necessary services to maintain his/her mental and physical health. 
  • Exploitation – Illegal or improper use of a disabled adult or elderly person of his/her assets for another’s profit or advantage. 

Criteria for evaluation of a report

To meet criteria for evaluation by APS the report must be concerning a person 18 or older who resides in Wake County and meets the following:  

  • Is reported to be abused, neglected or exploited 
  • Is disabled, meaning the adult cannot complete daily activities or handle his/her affairs or protect their interests 
  • Has no one willing, able and responsible to obtain essential services for them 
  • Is unable and/or unwilling to obtain essential services for themselves 

What happens during evaluation?

A social worker will be assigned to the report and they have up to 30 days to complete the evaluation of cases of abuse or neglect and 45 days for cases of exploitation. Services cannot be provided to the adult while the evaluation is in process. 

What happens after evaluation?

Finally, if the APS worker substantiates or agrees that the adult is disabled, and is being abused, neglected and/or exploited and in need of protective services after the thorough evaluation is conducted, the APS worker can mobilize services such as home health care, petition for guardianship and assist with long term care placement.